Each company is different, of course. But in every case, understanding the strategy of a customer company and the beliefs, goals and needs of the people in it, is at the heart of managing key customer accounts. That's where the process of discovery can have exceptional payoffs.
Large-scale family-owned farms face unique business challenges because of the way different generations approach decision making.
Comparing sales performance solely on the basis of production or revenue doesn't cut it.
The need for efficiency is driving consolidation in both livestock and crop operations. Understanding and serving these customers is critical for agribusiness.
Back when I worked in banking, there were a lot of mergers. One year, in September, our bank was bought by another, larger organization. Everything was fine until Thanksgiving. In our original company, on the Friday before Thanksgiving, the company would bring each employee a big, frozen turkey.
We’ve talked about value in a lot of different ways through the years. We’ve evolved from creating value through products to creating value through products and services, then through a products-service-information combination.
We often talk about it as co-creating value for customers, the idea that a salesperson can only create access...