Filter by Category: Quarterly Review.







How Does Customer Satisfaction Impact Future Costs of Selling?

Reviewer Z. Mati Mohammadi, PhD Student & Graduate Research Assistant, Purdue University Department of Agricultural Economics See more from Mati on Twitter or LinkedIn. Article Customer Satisfaction and its Impact on the Future Costs of Selling by Leon Gim Lim,...



Creativity, Innovation & the Operational Excellence Paradox

Reviewer Dr. Pete Hammett, Visiting Professor Article Does being mindful make people more creative at work? The role of creative process engagement and perceived leader humility Journal Organizational Behavior and Human Decision Processes Summary Creativity and...



Using Crisis to Shape Your Market

Reviewer Dr. Lourival Carmo Monaco Neto, Postdoctoral Research Associate Article Don’t adapt, shape! Use the crisis to shape your minimum viable system – And the wider market by Suvi Nenonen and Kaj Storbacka Journal Industrial Marketing Management 88, 2020,...



Resilience and Antifragility in the Face of Disruption

Article Approaches for Resilience and Antifragility in Collaborative Business Ecosystems by Ramezani, Javaneh and Luis M. Camarinha-Matos Journal Technological Forecasting & Social Change. 151 (2020). Reviewer Dr. Allan W. Gray, Executive Director and Professor...



Monitoring Sources of Disruption

Reviewer Dr. Lourival Carmo Monaco Neto, Postdoctoral Research Associate Article The 11 Sources of Disruption Every Company Must Monitor by Amy Webb Journal MIT Sloan Management Review. Spring 2020. Pages 65-70   The idea of disruption describes a process in...



The Fix to Nearly Every HR Problem: Giving & Receiving Feedback

Reviewer Dr. Pete Hammett, Visiting Professor Articles Teaching Employees How to Receive Feedback: A Preliminary Investigation The Impact of Authority Relations and Feedback Delivery Method on Performance Journal Journal of Organizational Behavior Management   Prior...



Vigilance in the Midst of Fundamental Changes

Reviewer Dr. Mike Boehlje, Distinguished Professor Emeritus Book See Sooner, Act Faster: How Vigilant Leaders Thrive in an Era of Digital Turbulence   Summary Even before COVID-19, the food production and distribution industries were facing a time of significant...



Digitization Capability & Digitalization in Agribusiness

Reviewer Dr. Luciano Castro, International Adjunct Professor Article Digitization Capability and the Digitalization of Business Models in Business-to-business Firms: Past, Present, and Future by Thomas Ritter and Carsten Lund Pedersen Journal Journal of Industrial...