First Class of Food and Agribusiness MBAs to Graduate in August
From Purdue News - While most of their communication with professors and each other has been via the Internet, all the members of the first agribusiness executive MBA class are scheduled to be on hand for Aug. 5 graduation ceremonies at Purdue University's West Lafayette campus.
In hindsight, it sounds simple to say that customer-facing employees at Consolidated Electrical Distribution (CED) were able to impact the work of their customers by providing them with a cart. However, the process of getting there was anything but simple.
The Service-Profit chain shows the relationship between employee activities and company profits. The concepts are simple: satisfied employees provide good service, which leads to satisfied customers, from whom more profits are generated. This research is foundational and has been studied in many different environments, including agribusinesses.
Mati Mohammadi, a PhD student at Purdue University and graduate research assistant at Purdue's Center for Food and Agricultural Business, talks about the importance of trust in business relationships.