Supplier provided solutions describes the action of a supplier providing services that complement the main product offering. Such service-led growth strategies are frequently referred to as “customer solutions” where companies move from a stand-alone product offering to a much more complex and customized integration of goods and services that address specific customer needs.
This article presents a conceptual model of customer value formation. This model rests on two dimensions, namely whether value is formed in the customer or provider domain and whether the value is individual or collective in nature. It challenges companies to consider customer context outside of customer-firm interactions as important sources of value creation for customers.
Speaking about his book, The Blockchain and the New Architecture of Trust, Werbach describes how blockchain technology (BT) transforms the way individuals or organizations trust one another. It does so by putting information on a distributed ledger—a tamper proof, synchronized database shared among all members of a network. When one party adds new information, or a “block,” it must be validated and approved by the other parties on the network. Once linked, blocks cannot be altered without changing the entire chain, thus ensuring security.
This paper identifies unique characteristics of a sustainable supply strategy that are not part of standard business strategy, including: 1) developing a common language for sustainability among supply chain participants, 2) involvement of all supply chain participants in internal sustainability initiatives and 3) planning for the use of resources external to the organization to achieve greater sustainability performance.
This paper seeks to understand the role of satisfaction and delight on customer loyalty. The authors hypothesize that one can forecast repurchase intentions by assessing the degree to which the customer’s expectations were met or greatly exceeded. There is substantial marketing research that suggests satisfaction and delight are two related, but distinct outcomes of a customer interaction. Satisfaction is the experience relative to expectations of the customer interaction, which leads to confidence and security. Delight is vastly exceeding expectations. It creates a sense of enjoyment from a customer interaction.
Financial incentives and conservation compliance policies are widely used to provide agricultural producers with incentives to reduce agricultural nonpoint source (NPS) water pollution—or the nutrient, sediment and chemical pollution that runs off farmland into surface waters. For example, conservation programs like EQIP and the Conservation Reserve Program offer cost-shares or rental payments for farmers who employ certain conservation practices on their lands.