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ARTICLE

Dealing with Customer Complaints

January 2005

From Feed and Grain Magazine - Customer complaints can be a real challenge. At times it seems the only time your business is noticed is when there’s some problem — usually involving customer complaints.

AUTHORS

Joan Fulton
John Foltz

PUBLISHER

Feed/Grain
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Managing Change

From Feed and Grain Magazine - Change is no stranger to the feed and grain industry. Among other recent adjustments, companies have made changes to institute HAACP, ISO 9000, identity preservation of grain for both niche products and GMO grain and Internet marketing.

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