Customer Experience

Browse Customer Experience Posts

03.27.2023

Quarterly Review, Strategy

Pathways for Innovation

We reached a time when most companies, especially those winning in their industries, realized their...

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06.27.2022

Quarterly Review, Strategy

The Customer Journey: Where are You Going Wrong?

Depending on the product and targeted customer segment, Ahir Gopaldas and Anton Siebert suggest customer...

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12.11.2019

Agribusiness, Marketing, Quarterly Review, Strategy

Infusing Emotion into the Customer Journey

Mapping the customer journey and thinking of ways to improve the customer experience have seen...

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