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Customer Relationships
Browse Customer Relationships Posts
06.07.2019
Quarterly Review
The Science Behind Chick-fil-A’s Winning Ways
This paper seeks to understand the role of emotional labor on customer loyalty. Emotional labor...
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01.26.2018
Quarterly Review
Transformations of trust
This study investigated how trust changes over the course of a relationship by testing the...
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10.31.2017
Quarterly Review
Managing customer relationships
The authors of this article take an economic approach to building customer relationships. Specifically, whether...
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