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Customer Service

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Service Blueprinting: A Roadmap to Customer Satisfaction

10.29.2019

Agribusiness, Management, Strategy, Supply Chain

Service Blueprinting: A Roadmap to Customer Satisfaction

In a market where customer service and positive interactions are of increasing importance, it is...

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10.31.2017

Quarterly Review

Managing customer relationships

The authors of this article take an economic approach to building customer relationships. Specifically, whether...

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06.23.2017

Quarterly Review

Customer journey mapping

While presented as a case study, this article was selected for the review this quarter...

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06.22.2008

Agribusiness, Marketing, Sales

Quality – How to Keep it Everyone’s Job

From Feed and Grain Magazine - Quality — we talk about it lots. Customers are...

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02.22.2008

Agribusiness, Marketing, Sales

Re-Thinking Service Strategies to Drive Profit

From Seed World Magazine - During periods of rising prices and shrinking profit margins, one...

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01.22.2005

Agribusiness, Human Resources, Management

Dealing with Customer Complaints

From Feed and Grain Magazine - Customer complaints can be a real challenge. At times...

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02.22.2004

Agribusiness, Education, Human Resources, Management

Invest in Your Company’s Human Capital

From Feed and Grain Magazine - We live in a highly educated society in which...

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