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03.17.2020
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Rethink Your Business for the Digital Age
In The Digital Transformation Playbook: Rethink Your Business for the Digital Age, David Rogers identifies...
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06.07.2019
Quarterly Review
The Science Behind Chick-fil-A’s Winning Ways
This paper seeks to understand the role of emotional labor on customer loyalty. Emotional labor...
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06.16.2016
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Connecting With Your Customers
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