Douglas Olsen is an associate professor with W. P. Carey School of Business and Thunderbird School of Global Management at Arizona State University. He joined the ASU in 2008. His research focuses on innovation and consumer behavior. Prior to coming to ASU, he held positions at University of Alberta, Canada.
Doug has been an instructor in a broad range of executive development programs related to business strategy and service excellence. He currently serves as Faculty Director of the Service Leadership Institute, held annually at the Center for Service Leadership at ASU, and the Faculty Director of the Strategic Marketing and Services Leadership (SMSL) Specialization in the W. P. Carey MBA Program. On a pragmatic level, Douglas has been actively involved in consultation to both government and private enterprise.