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The Value of Understanding Customer Profitability

The Value of Understanding Customer Profitability Author: Dr. Mark Manfredo, professor in the Morrison School of Agribusiness at Arizona State University As our competitive landscape shifts, it demands ag retailers sharpen their business acumen and hone their...



Embracing Uncertainty While Leading Effectively

Adapting our leadership styles to both expected and unexpected disruptions happening around us is nothing new to the agri-food industry. However, 2020 has cast a great web of uncertainty across businesses, the industry and the world. How might leaders adapt to such...



Ag Retailers’ Role in Sustainability

Authors: Dr. Lourival Carmo Monaco Neto, Postdoctoral Research Associate Dr. Allan W. Gray, Executive Director and Professor Dr. Luciano Castro, International Affiliated Professor Dr. Brady Brewer, Associate Director for Scholarship & Engagement and Assistant...



Service Blueprinting: A Roadmap to Customer Satisfaction

In a market where customer service and positive interactions are of increasing importance, it is critical for agribusinesses to understand and adapt to these demands. Organizations tend to rely on “the way things have always been done” rather than assessing their...



Thriving in a Shifting Marketplace

Thriving in a Shifting Marketplace Consolidation, tight margins, increasing consumer demand and price transparency are just a few of the challenges currently facing the agricultural retail supply chain, forcing leaders to adapt and adjust. These challenges have made...



Choosing to be a Leader

There’s more to being a leader than setting a good example or making important decisions. Guidance from leaders is vital to the success of teams, and without guidance, teams can easily fall apart. So how do you become the best leader? The answer is simple — it’s a...



Efficiency Not the Only Factor in Successful Supply Chain/Operations

As agricultural producers continue to face a challenging economic environment, agricultural retailers are having to adjust to the new market realities. Looking for efficiency gains and margin opportunities is the name of the game. Are we looking in all areas to find...



Discovery in a Business-to-Business Economy

Editor’s note: Dr. Scott Downey will lead a session on discovery planning at the 2017 Ag Retailers Association (ARA) Management Academy, Jan. 31-Feb. 2 in West Lafayette, Ind. Learn more about the academy and register here. Each company is different, of course. But in...



Business Success Demands Strategy

Strategic thinking is all about change. It’s about ways to anticipate, shape and capitalize on the future by looking inside and outside of the business. This is especially true given that many managers, until now, have found career success by excelling in tactical...