Trust in Business Relationships
Purdue University’s 2018 National Conference for Food and Agribusiness was held November 6-7, 2018 with approximately 100 participants representing both crop and livestock industry sectors. All were eager to learn more about the role and importance of business relationships in the current agribusiness marketplace through a series of research studies on relational trust. Through these studies, three main reoccurring themes centered around building trust in business relationships emerged.
Transparency is Key
The first theme was transparency. Transparency, along with traceability and responsibility, are key building blocks of trust in a business relationship.
Nestle’s Global Vice President and Head of Commodities Patty Stroup served as an insightful speaker at the conference saying, “You have to put the fish on the table.” In other words, companies can strongly benefit from transparency with customers and putting what is appropriate “on the table” as this can build and preserve trust.
Transparency not only increases trust in the supply chain and improves company-customer relationships, but also improves relationships with other stakeholders such as regulators and stockholders. It’s important to consumers and shareholders to know where a product is coming from and how it was made. While the food and agriculture industry has made progress in this area, there is still room for improvement. Modern consumers are increasingly demanding more information about the environmental effects of food production—something food and agribusinesses have to consider if they want to remain successful.
Secondly, repairing trust is fundamental in business relationships. Most trust-impacting issues in the food and agribusiness industry stem from unfamiliarity of farmers and mistakes in contracts—especially when it comes to agricultural data. Surveys have proven trust is one of the biggest issues farmers have with agribusinesses, specifically with data collection, use and ownership.
Avoid rattling a chain of trust or repair a damaged chain by clearly defining what data will be collected and making the distinction between agricultural data and personal information. To help avoid these issues, agribusinesses may benefit from shifting away from excessive, complex agreements and instead leaning on contracts with simple and succinct language.
Clear, concise and fair contracts drafted with consideration of farmers’ views and priorities are key in establishing or repairing trust centered around data.
Value of Relationships
The third theme was being able to make the distinction between different types of relationships and understanding their value. Relationships can be divided into three different categories: personal, functional and strategic.
Personal relationships can help to enhance both personal and professional development, while functional relationships are mainly relevant to immediate tasks. Strategic relationships help to uncover future challenges and opportunities by building a strong network.
People are known for easily developing personal and functional relationships, but often neglect to develop strategic ones. Many understand the importance of each relationship type, but few embrace and leverage them in their career. Investing in strategic relationships and building a network can bring considerable value to those in the food and agribusiness industry. The diversity and quality of relationships and the investments we make in them can serve as the foundation of our professional success.
The 2018 National Conference provided participants with valuable skills and long-term insights for the future. Relationships in the current agribusiness marketplace are essential, and it is important to understand and utilize the correct tools to establish trust in them.
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Mark your calendar for Purdue University’s 2019 National Conference for Food and Agribusiness on November 6-7, 2019.
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Trust in Business Relationships
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